Refund & Cancellation Policy
This policy outlines the process and implications when You choose to cancel your GrowthZ.ai Service subscription.
Subscription Auto-Renewal
All GrowthZ.ai Service subscriptions are set to auto-renew at the end of each billing cycle (e.g., monthly, quarterly, annually) as defined in your Service Agreement.
How to Cancel Your Subscription
To cancel your GrowthZ.ai subscription, please contact your dedicated GrowthZ support team via support@growthZ.ai. Your cancellation request will be processed, and your auto-renewal will be stopped for subsequent billing cycles. Click here to submit a cancellation request. Your subscription will continue after the current billing cycle you have subscribed for. We do not provide any refunds whatsoever.
Continued Service Access After Cancellation
Upon cancellation, your active GrowthZ.ai Services will continue uninterrupted until the end of your current paid billing cycle. This means you will still have access to our team, AI-powered workflows, campaign management, and reporting features for the remainder of that period. There is no Refund. (Only subscribed product)
In case of Service Upgrade or Downgrade Service
Upon upgrading your GrowthZ.ai Services will continue uninterrupted until the end of your current paid billing cycle. This means you will still have access to our team, AI-powered workflows, campaign management, and reporting features for the remainder of that period. There is no refund. (months from upgrade are no downgrade possible during the billing cycle)
Post-Billing Cycle Access
Once your current billing cycle concludes, your account will transition to a limited access status. While you may retain access to historical performance dashboards, past reports, and a repository of approved content and creatives produced during your active subscription, you will lose access to active development, new content/creative generation, campaign management and dedicated strategist support will cease.
Important Note on Deliverable Downloads:
We strongly advise that you download all desired work, including approved ad creatives, content pieces, and performance reports, before the end of your final billing cycle. Access to download these deliverables, or the ability to generate new ones, may be restricted or unavailable once your account transitions to limited access. GrowthZ will delete your account level data i.e. creative, reports post 90 days of completion of services. We strongly recommend to download your reports and creative.
- Terms of cancellation along with duration to be mentioned
- In case of cancellations from either side, must clearly instruct customers how refunds can be obtained, and what to expect when requesting a refund
- Refund scenarios along with time-frame for refunds processing should be mentioned
- In case of Returns & Exchange (if applicable)
- Instructions on returning goods, including time frame after delivery
- Conditions for acceptance of returns/Exchange
- Consequences of non-acceptance of return
Service Halts Due to Authorization Failure
In the event of any payment authorization failure (e.g., declined credit card, insufficient funds, suspected fraud, or theft of payment method), GrowthZ.ai reserves the right to immediately halt Services on the day following the authorization failure occurrence. This measure is taken to prevent unauthorized use of services and protect against potential fraudulent activity. We will endeavor to notify you promptly of such a failure.
